Last updated August 2026
All sales are final
Every Emora piece is cast, set, and polished for one person. Because each piece is made to order and does not exist until you ask for it, all sales are final. We do not accept returns or exchanges.
We know that is a real commitment, so we would rather answer every question before you order than disappoint you after. Write to us about sizing, carat weight, metal colour, or anything else. We answer honestly, and we will tell you if we think a different piece suits you better.
Cancellations
You may cancel your order for a full refund at any point before it enters production, which is generally within 24 hours of ordering. Once the goldsmith has begun, the piece cannot be cancelled.
To cancel, write to us as soon as possible with your order number.
Our craftsmanship promise
If the craftsmanship ever falls short of what we promised, write to us and we will make it right. A stone that comes loose, a clasp that fails, a setting that was not finished properly: these are our responsibility, not yours, and we will repair or replace the piece at no cost.
This covers defects in materials and workmanship. It does not cover damage from ordinary wear, accident, or loss.
Damage in transit
Every shipment is fully insured. If your piece arrives damaged, write to us within 48 hours of delivery with photographs of the piece and the packaging, and we will replace it.
Sizing
Rings are made to the size you select at checkout and arrive fitted rather than resized. If you are unsure of your size, write to us before ordering and we will help you find it.